We can only efficiently reunite you with your pet if ever lost, if your contact details are accurate and up to date. Please take the time to ensure your details are updated whenever there has been a change to a phone number, address or alternate contact person. If unsure whether your pet is listed with Central Animal Records, you can check by typing in your pet’s microchip number in the Search area to the right of this page.
If any of your details need editing and you have a log-in access to the Central Animal Records website, you can do this yourself by logging in HERE. Please note, you will have to click the 'Forgot your password' link to reset your password if this is the first time you are logging into our new portal.
If you do not have log-in access you can create one using the information on this email, please click HERE.
If your pet’s microchip is not listed with us, you can find out which Registry does have it listed, by typing in the chip number at http://www.petaddress.com.au/Default.aspx which is an independent site linked to the 5 National microchip databases, and will let you know who to contact.
If you experience any difficulties, then give our Customer Care team a quick call on 03 9706 3187 and we will be only too happy to help.