Frequently Asked Questions

Below are links to Frequently Asked Questions about our Registry, microchip records & how to notify us of certain issues. Please click on the link appropriate to find out more!


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In order to create an account on the Central Animal Records database you will need your pet’s microchip number to register. You also have to make sure that we have your current mobile number listed with us. We will be sending you a one-time password to this registered mobile number in order to verify your details.

To create a new account please follow these steps:

1. Click HERE to setup a new account and complete the registration form.

2. We will then send you an email in order to verify your email address. Please click the link on the email to get redirected back to your access page.

3. On the landing page, Click access type ‘Owner” and click next. Enter your pets Microchip number, your full name and click Submit. Once you press the submit button we will send a one-time password to the registered mobile number on your record.

4. Please enter this password on the one-time password page to gain access to your record.

5. You can change your password at any time by clicking on the Settings tab when you are logged in.

If you experience any difficulties, then give our Customer Care team a quick call on 03 9706 3187 and we will be only too happy to help.
 


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If any of your details need editing and you have a log-in access to the Central Animal Records website, you can do this yourself by logging in HERE. Please note, you will have to click the 'Forgot your password' link to reset your password if this is the first time you are logging into our new portal.

If you do not have log-in access you can create one using the information on this email, please click HERE.


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There are 2 ways of notifying us about a change of ownership.

The first option is easy, and can only be done if you know who we currently have listed on our database as the owner of your new pet & can have them sign the appropriate form as confirmation that they are relinquishing ownership of the pet.  If this applies, click here which will take you to the start of our on-line form. You are then required to complete this on-line, ensuring that you then print it off to obtain the appropriate signatures.

The second option is required if you either do not know who the listed owner is on our database, or you do know, but no longer have contact with them, & therefore cannot obtain the required signatures.

In this instance, a Statutory Declaration is required to be lodged with us.  You can download a copy of the StatDec from our website HERE

Please remember that a fee does apply, and must accompany any documentation to prevent delays in processing your request. 


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 A microchip can be irrefutable proof of ownership of your pet but we realise that it does not guarantee that your pet will be returned if stolen. We are committed to helping you recover your pet in such distressing circumstances but we are limited in what we can do. If you notify us as soon as possible, we will put a STOLEN "flag" on your pet's record that will immedietly alert our staff or any other authorised user searching your pet's microchip number on the CAR registry in the event that your pet has been found or brought into their vet clinic, animal welfare shelter or pound. You can even do this yourself if you have an authorised log-in to the Central Animal Registry website.
There are other things that we would strongly advise you to do if you have had your pet stolen including the filing of a Police Report as early as possible. For other advice please click HERE
We also strongly advise all vet clinics that they should scan any new pets being presented to their clinic to check the microchip is present and functional and to verify the owner details for that microchip.
If you need further assistance contact us on info@car.com.au or call us on 03 9706 3187.


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There are 7 Australian animal microchip registries but you can go to Pet Address (www.petaddress.com.au)which is an independent site linked to all of the animal microchip registries and has the ability to search them and advise you on which registry your pet is registered and give you links to that registry.
 
Alternatively, if you want to check if your pet is listed with Central Animal Records, simply type the microchip number into the “Microchip Search” field on the Central Animal Records website. If your pet is listed on our Register, you will receive a confirmation message. If it is not listed with us, a different message will display along with links to the other Australian animal microchip registries so that you can contact them directly.
 
 


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A microchip number is a definite link to your details, however if you don’t know the number, we can search our database using other criteria, such as name, address, phone numbers or email addresses. You can send your request to info@car.com.au or phone the office during business hours on (03) 9706 3187.
If we do not have a listing matching the information you provide, you will need to make arrangements to have the pet scanned at your local Veterinary Hospital to obtain the number.  A fee may apply for this service.
Once you know the microchip number, you can go toPet Address at www.petaddress.com.au which is an independent site linked to the 7 Australian animal microchip registries, and will advise you which registry has your pets' chip listed, so that you can contact them directly in regard to any updates that you may wish to make.
    


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It is not uncommon for pets to be microchipped and not listed on a National database.      
The reasons for this are varied, but the most common are that the animal was imported from overseas, or it was chipped in NSW where they are not required to be listed Nationally. When people move out of NSW however, they find that their beloved pet is no longer protected via its microchip implant, as the NSW database caters for NSW only. This is easily rectified, but does require lodgement with us of a specific subscription form, & a small “one off” payment.  
Simply email your request to info@car.com.au  to have the appropriate document & “how to” details emailed back to you. Simply explain that you wish to have your pets microchip listed on our Register, ensuring that you quote your pets microchip number/s.