Frequently Asked Questions

Below are links to Frequently Asked Questions about our Registry, microchip records & how to notify us of certain issues. Please click on the link appropriate to find out more!


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It is important to know that, depending on the type of microchip package that was purchased & used by your vet or authorised implanter, you would have been issued with either a "Certificate of Identification" or an "Identification Acknowledgement" when your pet was listed on the Central Animal Records registry. It is ONLY the "Certificate of Identification" that enables you to access your pet's records via the Central Animal Records website. If you have an"Identification Acknowledgement" and not a "Certificate of Identification", you can purchase one for $8.80 inc GST by clicking HERE 

To help you determine which document you have been issued, this is what each type of document looks like:

With a Central Animal Records “Certificate of Identification” you can then apply for general log-in access to the website. The first step is to click on the “Create New Account” link  which appears just under the LOG IN button on the Home Page. Once you have completed this first step, you will receive an email detailing how you can complete the login process. This application must be only in the name of the listed person on the Central Animal Records registry, otherwise we cannot authorise your application. Once completed, your application will be validated against the database & authorised accordingly, with an automated confirmation email sent to you once authorised. 

At this time, you are then able to log-in at any time you want, & can view &/or update your pets record.

The reason for this initial process being quite complex is that the privacy and security of your details is critically important and we need to ensure that only YOU have access to those records! 

 


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Firstly, a microchip is not a tracking device, so if your pet does go missing, it needs to be caught  & scanned, so that is why it is very important to have your contact details up to date, so when we are contacted by an authorised scanning centre, we are able to release the appropriate information.   

Click on the link “Updating Records” at the top of the Home Page. This page will then detail the options in which you can update your details:

1.    Use our online web form accessible via the click here link.

2.    Emailing info@car.com.au with a written request to update your pets microchip details, ensuring you quote your pet’s microchip number, along with your old and new contact details

3.    Completion of the Change of Particulars section at the base of your Certificate of Identification, and posting it to the address shown on the Certificate.

4.    Phoning Central Animal Records on (03) 9706 3187 between the hours of 9am & 6pm Monday to Friday.

 

If options 1 & 2 are chosen, a confirmation email is sent back to you once the changes are processed. 


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This number appears where the bar-code is on your Certificate of Identification.  If you have lost or misplaced this document, you can purchase a replacement by clicking HERE, or email info@car.com.au . If you have an Identification Acknolwedgement and not a Certificate of Identification then, again, you may purchase it as outlined above, and once received, then apply for access.

It is important to know that, depending on the type of microchip package that was purchased & used by your vet or authorised implanter, you would have been issued with either a "Certificate of Identification" or an "Identification Acknowledgement" when your pet was listed on the Central Animal Records registry. It is ONLYthe "Certificate of Identification" that enables you to access your pet's records via the Central Animal Records website. 

 


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There are 2 ways of notifying us about a change of ownership.

The first option is easy, and can only be done if you know who we currently have listed on our database as the owner of your new pet & can have them sign the appropriate form as confirmation that they are relinquishing ownership of the pet.  If this applies, click here which will take you to the start of our on-line form. You are then required to complete this on-line, ensuring that you then print it off to obtain the appropriate signatures.

The second option is required if you either do not know who the listed owner is on our database, or you do know, but no longer have contact with them, & therefore cannot obtain the required signatures.

In this instance, a Statutory Declaration is required to be lodged with us.  You can obtain all the details & the actual document by emailing your request to info@car.com.au.

Copy & paste the following text into that email, ensuring that you fill in the blank areas where required.  

Copy from here:   I have taken over ownership of a microchipped pet on your Register, and require details of how to lodge a Statutory Declaration with you requesting that ownership be changed into my name.  My pets microchip number is  < insert microchip number here > 

We will then email the document & details of how to complete the Declaration.

Please remember that a fee does apply, and must accompany any documentation to prevent delays in processing your request. 


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There are 7 Australian animal microchip registries but you can go to Pet Address (www.petaddress.com.au)which is an independent site linked to all of the animal microchip registries and has the ability to search them and advise you on which registry your pet is registered and give you links to that registry.
 
Alternatively, if you want to check if your pet is listed with Central Animal Records, simply type the microchip number into the “Microchip Search” field on the Central Animal Records website. If your pet is listed on our Register, you will receive a confirmation message. If it is not listed with us, a different message will display along with links to the other Australian animal microchip registries so that you can contact them directly.
 
 
 
 
 
 


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A microchip number is a definite link to your details, however if you don’t know the number, we can search our database using other criteria, such as name, address, phone numbers or email addresses. You can send your request to info@car.com.au or phone the office during business hours on (03) 9706 3187.
If we do not have a listing matching the information you provide, you will need to make arrangements to have the pet scanned at your local Veterinary Hospital to obtain the number.  A fee may apply for this service.
Once you know the microchip number, you can go toPet Address at www.petaddress.com.au which is an independent site linked to the 7 Australian animal microchip registries, and will advise you which registry has your pets' chip listed, so that you can contact them directly in regard to any updates that you may wish to make.
    


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It is not uncommon for pets to be microchipped and not listed on a National database.      
The reasons for this are varied, but the most common are that the animal was imported from overseas, or it was chipped in NSW where they are not required to be listed Nationally. When people move out of NSW however, they find that their beloved pet is no longer protected via its microchip implant, as the NSW database caters for NSW only. This is easily rectified, but does require lodgement with us of a specific subscription form, & a small “one off” payment.  
Simply email your request to info@car.com.au  to have the appropriate document & “how to” details emailed back to you. Simply explain that you wish to have your pets microchip listed on our Register, ensuring that you quote your pets microchip number/s.  


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Each Country operates indepdent of each other, so if you and your pet/s are moving overseas, you should consider having the microchip listed on a local database. Please therefore check with a local Veterinarian or Animal Control Officer to find out whether one does exist in the new Country that you are moving to, so that you can make contact & have the appropraite documentation completed for any new listings.
Although it would unlikely that our database records would be accessed from another Country, CAR are happy to update your details as well, however you would need to email the new details via info@car.com.au ensuring that you quote your pets microchip number/s as a reference, followed by new address and any new phone numbers that may apply. Please ensure that you include country & area codes that may also apply.