I would like to have access to my own pets records so that I can view & update details whenever required. How can I do this?

In order to create an account on the Central Animal Records database you will need your pet’s microchip number to register. You also have to make sure that we have your current mobile number listed with us. We will be sending you a one-time password to this registered mobile number in order to verify your details.

To create a new account please follow these steps:

1. Click HERE to setup a new account and complete the registration form.

2. We will then send you an email in order to verify your email address. Please click the link on the email to get redirected back to your access page.

3. On the landing page, Click access type ‘Owner” and click next. Enter your pets Microchip number, your full name and click Submit. Once you press the submit button we will send a one-time password to the registered mobile number on your record.

4. Please enter this password on the one-time password page to gain access to your record.

5. You can change your password at any time by clicking on the Settings tab when you are logged in.

If you experience any difficulties, then give our Customer Care team a quick call on 03 9706 3187 and we will be only too happy to help.